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Duke Energy urges customers to be Hurricane ready

Hurricane season begins June 1, but preparing for these massive storms should never stop.

“An important part of being safe is being prepared,” said Harry Sideris, Duke Energy state president – Florida. “We prepare for storms every day of the year and we want to help our customers get ready now so they can react quickly during a storm.”

The following tips can help you and your family stay safe if severe weather strikes and the power goes out:

Create (or update) an emergency supply kit to save valuable time later. The kit should include everything an individual or family would need for at least two weeks, especially medicines and other supplies that might be hard to find after a storm strikes.

Maintain a supply of water and non-perishable food.

Ensure first-aid supplies and medicines are readily available.

Review insurance policies, and include extra copies of the policies and other important documents in the emergency supply kit (ideally in a waterproof container).

Keep a portable radio or TV, or NOAA weather radio on hand to monitor weather forecasts and official information.

Maintain a plan to move family members – especially those with special needs – to a safe, alternate location in case an extended power outage occurs or evacuation is required. Pet owners can make arrangements to stay at evacuation shelters that accept pets, friends’ or family members’ homes, or pet-friendly hotels.

For a “Hurricane Kit Checklist," important safety tips and more information on what to do before, during and after a storm, visit

For more tips on general emergency preparedness, visit In Florida, you can also consult the Florida Division of Emergency Management at

Outage reporting and status updates

At any time, customers can report power outages by:

Visiting on a desktop computer or mobile device

Texting OUT to 57801 (Standard text and data charges may apply)

Calling the automated outage-reporting system at 800.769.3766 for Duke Energy Carolinas customers and 800.419.6356 for Duke Energy Progress customers

In Florida, calling the automated outage-reporting system at 800.228.8485

For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy).


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